Warranty Policy

New Tire Limited Warranty


*What is covered and for how long:

Every new tire purchased at BrakeTime, LTD is warranted by the manufacturer against defects in workmanship or materials down to 2/32nds of an inch remaining tread groove depth. Additional warranties may apply to some tires. BrakeTime, LTD will honor the manufacturer’s warranty on any such tires, and any such tires that fail under the terms of the manufacturer’s warranty will be repaired or replaced in accordance with the manufacturer’s warranty program. You must comply with the conditions of the manufacturer’s warranty program to receive this warranty coverage.


*How credit is determined:

If a tire covered by this warranty becomes unserviceable due to a defect in workmanship or materials (tire separation, etc.) during the usable tread life of the tire( usable tread depth is original tread depth minus 2/32nd of an inch), you will receive a credit for the amount of usable tread remaining on the unserviceable tire times the current selling price (example 60% usable remining tread times the current selling price of $80 equals a credit of $48). This credit will be applied to the invoice of the replacement tire.


*What is not covered:

This warranty does not cover tires which become unserviceable due to;

  1. Conditions resulting from road hazards such as cuts, snags, impact breaks or punctures.
  2. Conditions resulting from improper installation, wheel misalignment or tire/wheel assembly imbalance.
  3. Conditions resulting from consumer damage such as improper tire and vehicle maintenance misuse, abuse or accident.
  4. Tire Uniformity complaint after the first 2/32nds inch of tread wear.
  5. Use in any commercial application

*See other General Terms and Conditions below.


Limited Mileage Warranty

*What is covered and for how long:

If a mileage warranty is noted on the front of the documentation attached hereto, such tire whose remaining tread depth grove is reduced to 2/32nds of an inch or less prior to receiving the specified mileage, will be replaced with the same or equivalent new tire at the then current retail price, including applicable taxes, less  an allowance based on the actual mileage received at the time presented to a BrakeTime,LTD store compared to the specified mileage. Mileage warranty claims will only be honored within 6 years of the date of original tire purchase and before the tire delivers the warranted mileage. The following tires are excluded from the limited mileage warranty: commercial use tires, tires worn from excessively aggressive driving conditions such as racing, and tires worn from improper maintenance such as lack of rotation, improper air pressure, alignment or mechanical wear.


*Owner Obligations:

Proper tire care is necessary to obtain the maximum mileage and wear from a tire. It is your obligation to see that your tire/wheel assemblies are in balance and properly aligned, that your tires are operated at the vehicle manufacturer’s recommended cold inflation pressure, and that your vehicle is well maintained. Your tires must be inspected by us a minimum of every 6,000 to 10,000 miles. Check air pressure in each of your tires including the spare. At least monthly when the tires are cool. BrakeTime, LTD will check alignment, treadwear, tire pressure, and the mechanical condition of the vehicle anytime at no charge at BrakeTime, LTD location.


*What is not covered:

  1. Defects in workmanship and/or materials {covered by separate new tire limited warranty}
  2. Failures caused by road hazards.
  3. Tires used on special applications such as light trucks (unless specifically covered) vans, recreational vehicles or commercial vehicles including taxi, police, etc.
  4. Tires with premature or irregular wear or damage due to improper inflation, misalignment of wheels, mechanical defects of vehicle or tires on vehicles where necessary vehicle repair or maintenance has not been performed.
  5. Tires damaged by fire, wrecks, obstructions on the vehicle or willful and malicious damage.
  6. Repairable punctures or tires run flat.
  7. Sidewall damage from scuffing curbs or other cosmetic damage.
  8. Tires transferred from the vehicle on which they were originally installed.
  9. Use in any commercial application.


Other General Warranty Terms and Conditions  


*Who gets the warranty?

All Warranties apply to the original purchaser and may not be assigned to a subsequent purchaser or owner of the motor vehicle on which the tire(s) covered by our warranties are installed. A tire(s) mounted on any vehicle other than the vehicle on which it was first mounted is also not covered by these warranties.


*Where to go for warranty replacement and/or service?

BrakeTime, LTD will honor all BrakeTime, LTD warranties. For warranty service, you must present your sales invoice, service records, and unserviceable tire(s). For the nearest locations call 216-202-4343.


*Consumer Rights:

This warranty gives you specific legal rights and you may have other rights, which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so the warranty limitations may not apply to you.


*Conditions and Exclusions:

Nothing in this warranty is intended to be a misrepresentation that tire failure cannot occur. To the extent permitted by law, certain damages are disclaimed below. To the extent that a manufacturer’s warranty applies, such  warranty shall be primary, and the BrakeTime, LTD warranty shall not apply to the extent of the manufacturer’s warranty.


*Owners Obligations:

Proper tire care and vehicle maintenance are necessary to obtain maximum treadwear and service from a tire. It is your obligation to properly maintain your tires and the vehicle upon which they are installed, including: operating your tires at the vehicle manufacturer recommended cold inflation pressures, insuring your tire and wheel assemblies are in balance, tires rotated on a regular basis (every 6,000 miles is recommended), vehicle in proper wheel alignments and vehicle steering suspension and driveline components are well maintained. BrakeTime, LTD will check and inspect tire condition, wheel alignment, and vehicle condition at any time without charge.


*Replacement Warranty:

If you receive a replacement tire under the terms of this warranty(s). The replacement tire will be covered by the warranty BrakeTime, LTD gives that tire.


Mechanical Service Terms & Conditions


Unless otherwise stated all mechanical service parts are warranted for 12 months or 12,000 miles, whichever comes first. All labor is warranted for 90 days or 4,000 miles whichever comes first, either to the original purchaser during this period. BrakeTime, LTD will replace the parts and redo the labor at no further cost.


*Brake Service Warranty:

Every new brake service performed at BrakeTime, LTD comes with a parts warranty and a labor warranty. Parts: The parts warranty covers brake pads, including wear for the life of the vehicle. Labor: The labor warranty depends on the service you purchased. Under our standard brake service package. The labor is covered for 12 months or 12 thousand miles, whichever comes first, and covers the installation of new brake pads or shoes, resurfacing of rotors or drums (where applicable) and a complete standard brake inspection. The next brake package is good for 24 months or 24 thousand miles, whichever comes first ,and covers the labor associated with the installation of new brake pads or shoes, resurfacing rotors or drums (where applicable), a complete standard brake inspection, and a brake fluid exchange. The final package is for 36 months or 36 thousand miles, whichever comes first, and it covers the labor associated with the installation of new brake pads or shoes, resurfacing of rotors or drums (where applicable), a complete standard brake inspection, brake fluid exchange, and calipers.


* All Brake Warranties ( Labor and Parts) terminate with the sale of the vehicle.

Warranties do not apply to vehicles used in commercial application.

By execution of the repair authorization on the front of the invoice, customer authorizes repair work to be done as described. Customer agrees to pay cash on the delivery of the vehicle and until paid in full, BrakeTime, LTD shall have a lien on the vehicle for the amount owing. In the event of default by the customer in payment, BrakeTime, LTD is hereby specifically authorized to retain possession of the vehicle without notice and without process of law, and said possession shall invest BrakeTime, LTD with all rights of a possessory lien holder under the law. Customer further agrees that BrakeTime, LTD will not be held responsible for the articles left in the vehicle in case of fire, theft, accidents or any other causes beyond its control.


Customer’s vehicle may be driven by BrakeTime, LTD employees at customer’s risk. Storage will be charged at a rate of $15.00 per day beginning 3 days after notice to consumer that repairs have been completed. If, after 10 days from completion or refusal of quoted services the customer has not removed the vehicle, it may be at, BrakeTime, LTD’s selection, be towed at additional cost to the owner. If BrakeTime, LTD is forced to take any action for collection of any balance owing by customer to BrakeTime, LTD by lawsuit or otherwise, customer agrees to pay interest on the amount owing until paid. The collection costs and reasonable attorney’s fees as allowed by law. The provisions herein set forth shall become part of any independent agreement for payment made between customer and BrakeTime, LTD in connection with work authorized by this order. If a customer cancels this order, BrakeTime, LTD may charge for the cost of the teardown, the cost of parts and labor to replace items that were destroyed by teardown, and the cost to reassemble the components of the vehicle. BrakeTime, LTD will not be responsible for damages to the vehicle due to causes beyond its control (ask about limits and extent of insurance). Some states do not allow the exclusion or limitation of incidental damages so the above limitations may not apply to you.


Disclaimer of warranties and Limitation of Damages

Except as described herein. BrakeTime, LTD makes no express or implied warranty whatsoever with respect to tires, maintenance, or repair work, and EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. To extent applicable, any implied warranty is limited to the same duration as the written warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. BrakeTime, LTD disclaims any liability for incidental or consequential damages, to the extent permitted by law. Some states do not allow the exclusion or consequential damages, so the above limitations or exclusions may not apply to you. The customer’s remedies described herein shall be exclusive of any other remedies. The warranties described herein are for the exclusive benefit of the customer and are not assignable except as provided otherwise. The customer must present this document and corresponding invoices to BrakeTime, LTD in order to resolve the benefits of any warranty contained herein.


                                                How We Use Your Information

BrakeTime, LTD may provide the other entities information about your vehicle and service history. For instance, BrakeTime, LTD may provide your vehicle’s VIN#, mileage, and a description of the services we performed. For more information on how we use your information and the ability to opt-out of such use. Please see the privacy policy on the BrakeTime website (www.itsbraketime.com)